APPOINTMENT SETTERS ONLY
"Regal Bath and Remodeling"
Owner Name: Eric Barnes
Address: 4962 East 71st Street, Cleveland, Ohio, 44125
Radius: 30 miles around Cleveland, Ohio and maximum they are willing to travel is 60 Minutes, so check the leads address and see the distance from the clients address and confirm the time and miles.
Services: Bathroom Remodeling
Disqualification: Anyone who is not sure about what to do or really unqualified.
Call Between: 9:00 AM to 6:00 PM (EDT)
APPOINTMENT SETTERS ONLY
"Regal Bath and Remodeling"
Owner Name: Eric Barnes
Address: 4962 East 71st Street, Cleveland, Ohio, 44125
Radius: 30 miles around Cleveland, Ohio and maximum they are willing to travel is 60 Minutes, so check the leads address and see the distance from the clients address and confirm the time and miles.
Services: Bathroom Remodeling
Disqualification: Anyone who is not sure about what to do or really unqualified.
Call Between: 9:00 AM to 6:00 PM (EDT)
1. Greeting & Reference to SMS Reply
"Hi, is this [First Name]?"
(Pause for response)
"Hey [Name], this is Ben from Regal bath and remodeling. I'm calling because you replied to our text about getting your Bathroom remodeled — just wanted to follow up and get an estimate visit booked for you."
"Do you have a couple of minutes? I'd just like to ask a few quick questions so I can get your visit booked with one of our experienced managers.
2. Confirm What We Know + Gather What We Don't
"So it looks like you're interested in remodeling your Bathroom — is that right?"
"And what's your address? I want to double check it's within our service area." (confirm against the address you already have on file, don't just read it back as fact — since SMS lists can have errors)
"Got it — and when are you hoping to get this project started? Right away, in the next month or so, or are you still just exploring options?"
3. ADDITIONAL QUALIFYING QUESTIONS (Add on the calendar page)
“Great, thanks for confirming. Now I just have a few quick questions so we can match you with the right project manager.”
“How would you best describe this remodel — would you say it’s:
Minor updates, a Major renovation, a Full gut & remodel, Starting from scratch, or Not sure and you’d like expert guidance?”
“Have you spoken with or received quotes from any other contractors yet?”
“Is this your first time doing a remodel, or have you gone through one before?”
“Do you already have a design or inspiration in mind, or are you looking for guidance from our team?”
“Do you have a rough budget range in mind for the project?”
4. BOOKING THE INSPECTION
“Perfect, thank you for sharing all of that. Based on what you’ve told me, it definitely sounds like we can help.”
“Let’s go ahead and get your consultation scheduled. What day and time works best for you?”
If time is unavailable:
“That slot looks booked already. Would [Alternative Option] work for you instead?”
Once time is locked in:
“Great — I’ve scheduled you for [Day], [Date] at [Time]. Just to confirm, this is the best number to reach you, right?”
“You’ll get a confirmation by text and email shortly. Our project manager, Eric Barnes, will meet with you to go over your project ideas, provide expert recommendations, and give you a free estimate.”
“If anything changes and you need to reschedule, just give us a call.”
“Thanks again, [Name]. We’re excited to help bring your remodeling project to life!”
COMMON OBJECTIONS & FAQ
How much does a kitchen or bathroom remodel usually cost?
“Costs really depend on the size of your space, materials, and whether it’s a minor update or a full renovation. On average, bathroom remodels start around $7K-$15K. We’ll give you a clear, written estimate after the in-home consultation so there are no surprises.”
How long does the remodeling process take?
“Timelines vary based on the scope of work. A smaller bathroom update may take 2–3 weeks. Once we do your consultation, we’ll give you a realistic timeline based on your project.”
Do you provide design help or do I need an architect first?
“We do both. Many clients come to us without a design, and our project managers guide them through layouts, finishes, and options. If you already have drawings or an architect, we’re happy to work with them too.”
Are your consultations and estimates free?
“Yes, absolutely. Our in-home consultations are free, and you’ll receive a detailed written estimate with options so you can make the best decision.”
Do you handle permits and inspections?
“Yes, we take care of pulling permits, scheduling inspections, and making sure the project follows all local codes and regulations.”
What if I’m not sure about my budget yet?
“That’s totally fine — a lot of homeowners are in the same spot. Our consultation helps you explore different options and pricing levels, so you’ll have a clear idea of what works best for your budget.”
Have you worked on projects like mine before?
“Yes, we’ve completed hundreds of bathroom remodels across Cleveland, Ohio. During your consultation, we can show you examples of past projects similar to yours so you can see what’s possible.”
Do you offer financing or payment plans?
“Yes, we do have financing options available. During the consultation, we can go over flexible payment plans to make sure the project fits your budget comfortably.”